At ctw studios , we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. To make the process as seamless as possible, we have established the following return policy: 1. Eligibility for Returns: - Items must be returned within 30 days from the date of purchase. - The item must be unused, unworn, and in its original condition, with all tags and labels attached. - Intimate apparel, swimwear, and accessories (such as jewelry, hats, and socks) are not eligible for return due to hygiene reasons. 2. Returns Process: - To initiate a return, please contact our customer service team with your order details and reason for return. - Once your return request is approved, you will receive instructions on how to return the item. - Please ensure that the item is securely packaged to avoid any damage during transit. 3. Refund Options: - Refunds will be issued in the original form of payment used for the purchase. - If the item was purchased using a gift card or store credit, the refund will be issued in the form of store credit. - Please note that shipping fees and any applicable taxes or duties are non-refundable. 4. Exchange Policy: - If you wish to exchange an item for a different size or color, please contact our customer service team to check availability. - Exchanges are subject to the same eligibility criteria as returns. 5. Damaged or Defective Items: - If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order. - We will work with you to resolve the issue and provide a replacement or refund as necessary. Please note that [Your Online Clothing Store] reserves the right to refuse any returns that do not meet the eligibility criteria stated above or if the return is made after the specified time frame. We value your satisfaction and are committed to providing excellent customer service. If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer service team.
