Shipping & Returns
Shipping Policy
At CTW Studios, we are committed to delivering your purchased items in a timely and efficient manner. Our shipping policy ensures that your order is processed and shipped within 3-5 business days. Here are the details of our shipping policy: 1. Order Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. We strive to complete this process within 1-2 business days. 2. Shipment Confirmation: Once your order is ready to be shipped, you will receive a shipment confirmation email. This email will include the tracking number and a link to track the progress of your package. 3. Shipping Methods: We utilize reliable shipping carriers to ensure the safe and prompt delivery of your items. The shipping method will depend on the destination and the size of the package. We offer standard shipping for domestic and international orders. 4. Estimated Delivery Time: The estimated delivery time for your order will depend on your location. For domestic orders, you can expect to receive your package within 3-7 business days from the date of shipment. International orders may take longer, typically ranging from 7-14 business days. 5. Delays and Exceptions: While we strive to deliver your order within the estimated timeframe, there may be circumstances beyond our control that could cause delays. These may include unforeseen weather conditions, customs clearance, or other logistical issues. In such cases, we will keep you updated on the status of your order and work to resolve any delays promptly. 6. Shipping Fees: Shipping fees will be calculated based on the weight, size, and destination of your order. The exact shipping cost will be displayed at the checkout before you complete your purchase. 7. Order Tracking: You can easily track the progress of your shipment using the tracking number provided in your shipment confirmation email. Simply click on the tracking link to view the current status of your package. 8. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues due to incorrect or incomplete addresses. If you need to make any changes to your shipping address, please contact our customer care team as soon as possible. At CTW Studios, we are dedicated to delivering your purchased items in a timely manner. We strive to provide you with a smooth and efficient shipping experience. If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer care team. We are here to assist you.
Return & Exchange Policy
At CTW STUDIOS LLC, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you may need to return or exchange an item. To make the process as seamless as possible, we have established the following return policy: 1. Eligibility for Returns: - Items must be returned within 30 days from the date of purchase. - The item must be unused, unworn, and in its original condition, with all tags and labels attached. - Intimate apparel, swimwear, and accessories (such as jewelry, hats, and socks) are not eligible for return due to hygiene reasons. 2. Returns Process: - To initiate a return, please contact our customer service team with your order details and reason for return. - Once your return request is approved, you will receive instructions on how to return the item. - Please ensure that the item is securely packaged to avoid any damage during transit. 3. Refund Options: - Refunds will be issued in the original form of payment used for the purchase. - If the item was purchased using a gift card or store credit, the refund will be issued in the form of store credit. - Please note that shipping fees and any applicable taxes or duties are non-refundable. 4. Exchange Policy: - If you wish to exchange an item for a different size or color, please contact our customer service team to check availability. - Exchanges are subject to the same eligibility criteria as returns. 5. Damaged or Defective Items: - If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the order. - We will work with you to resolve the issue and provide a replacement or refund as necessary. Please note that [Your Online Clothing Store] reserves the right to refuse any returns that do not meet the eligibility criteria stated above or if the return is made after the specified time frame. We value your satisfaction and are committed to providing excellent customer service. If you have any further questions or need assistance with the return process, please don't hesitate to contact our customer service team.